Service We offer worldwide shipping to all the countries by DHL, but due to the policies and customs conditions from different countries, the shipping service will be changed on several countries to minimize the process time of the package. Once the package is dispatched, you will be able to receive a tracking number for your reference by E-mail.
Shipping Days Please be noted that the usual shipping days of poison leather design studioare Monday~Friday with the exception of holidays (GMT+8). Please contact us if you need assist due to any urgent situation.
Return & Exchanges Please be noted that before you want to send back the package, a return application must be processed with us by E-mail. Please follow the return / exchange process below carefully, otherwise your application will be cancelled automatically and we will not able to process refund on your order. 1. We accept return and exchanges within 5 days of delivery. 2. The package must be sent out in 5 days once your return request is approved. 3. Product should be unworn, new condition, tag attached. 4. Customer will be responsible for the return shipping costs. 5. Original shipping costs will be deducted once we proceed the refund. 6. Customized items are not eligible for return or refund.
Refund After we receive the return package, you will be refunded the full amount of the product returned. It would take 5-10 business day to have the refund posted to your account. For any returned or exchanged items, we do not refund the cost of shipping of your original order.